when will my order arrive?
Depending on your location, 1-2 business days.
my package arrived and it is damaged
Please let us know which products need to be replaced and we will have an account representative pick up the damaged products and replace them with new products.
What is your warranty on tools?
Generally 12-18 months from date of purchase. This may vary depending on the tool.
I need a class, what do I do?
You may join and upcoming or you may request a class. Some classes are complimentary and some require a deposit. Most educators are also working, behind the chair stylists, so it is a good idea to request your class 6-8 weeks in advance.
what is your return policy?
You may return or exchange unopened products for a store credit within 30 days of purchase. Hair extensions and keratin smoothing treatments may only receive an account credit if they are unopened.
Can i get samples?
Yes. We can send in stock samples with orders to aid you in purchasing decisions.
I have an event at my salon, can you help?
YES! You may request samples and assistance for your in salon event (christmas party, customer appreciation, stylist appreciation, etc). We have specially priced samples and packages for event30